Refund & Return Policy - Serene Steps

Digital Products Refund Policy

At Serene Steps LTD, we understand the nature of digital content purchases and the importance of customer satisfaction. Our policy is designed to be transparent, fair, and accommodating, considering the unique characteristics of digital goods.

Detailed Conditions for Refund Eligibility

1. Defective or Corrupted Files

If you encounter an issue with downloading or opening our ebook, and it is due to a file error on our end, you are eligible for a full refund.
We will first attempt to rectify the issue by providing a new download link or an alternative file format. If these attempts fail, a refund will be issued.

2. Accidental Repurchase

If you have accidentally bought our ebook more than once, we understand these mistakes happen. Contact us with details of both transactions. Upon verification, we will process a refund for the duplicate purchase(s).

3. Issues with Receipt of Digital Product

If you do not receive the email containing your download link within a reasonable time frame after your purchase, please check your spam/junk folder. If it’s not there, contact us for assistance. Non-delivery due to incorrect email provision at checkout does not automatically warrant a refund, but we will work diligently to resolve delivery issues.

Comprehensive Process for Initiating a Refund

Initial Contact

Reach out to us at admin@serenesteps.net, providing your order details and a clear reason for the refund request. This helps us expedite the process.

Verification Process

Our team may request further information or clarification to understand the issue fully. Your cooperation in providing necessary details or evidence is appreciated.

Decision and Processing

We aim to process refund requests promptly. You will be notified of the decision regarding your refund request via email. Approved refunds are processed without unnecessary delay.

No Hidden Fees

We assure our customers that there are no hidden fees for processing refunds. You will receive the full amount you originally paid, although we cannot control variations due to exchange rates or bank charges.

Exceptional Circumstances

If you find yourself dissatisfied with the content of our ebook for reasons not covered under our standard policy, we encourage open communication. Please share your concerns, as we value customer feedback and continually strive to improve our offerings. While refunds for dissatisfaction with content are generally not provided, we consider exceptional circumstances on a case-by-case basis.

Continuous Support and Assistance

Before requesting a refund, we encourage you to contact our support team for any technical assistance or concerns. Often, issues can be resolved quickly, ensuring you get the most value from your purchase.

Updates to Our Policy

Please note that Serene Steps LTD reserves the right to update or change this Refunds and Returns Policy at any time. We recommend customers review this policy periodically to stay informed of any changes. Your continued use of our services after any amendments signifies your acceptance of those changes.